Privacy Policy

At Social Sync 360 ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

1. Information We Collect

We may collect several types of information from and about users of our Service, including:

• Personal Data: Name, email address, password, and billing information when you register for an account or purchase credits.
• Social Media Data: Authentication tokens, account names, profile images, and analytics data from the third-party platforms you connect to our Service.
• Content Data: Photos, videos, text, and other materials you upload to our Service for the purpose of scheduling and publishing.
• Usage Data: Information about how you interact with our Service, including IP address, device type, operating system, and feature usage.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service.
• Publish content to your connected social media accounts on your behalf.
• Process transactions and manage your credit balance.
• Send technical notices, updates, security alerts, and support messages.
• Analyze usage trends and measure the effectiveness of our Service.

3. Data Security and Storage

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Specifically, all social media access tokens are stored securely with encryption at rest. However, no internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With Service Providers: We use third-party service providers (e.g., payment processors like Paystack and Stripe, cloud hosting like Google Firebase and DigitalOcean) who assist us in operating our Service.
• With Social Media Platforms: We transmit your content and relevant data to the platforms you choose to publish to (e.g., Instagram, X, Facebook) to fulfill our core service.
• For Legal Reasons: If required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Your Rights and Choices

You can review and change your personal information by logging into the Service and visiting your account settings. You can also disconnect any social media accounts at any time, which will immediately revoke our access to those platforms. If you wish to delete your account entirely, please contact our support team.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@socialsync360.com.